Refund Policy for Bookingsfinder.com
Effective Date: 11/01/2025
At Bookingsfinder.com (“we,” “us,” “our”), customer satisfaction is our priority. This Refund Policy outlines the terms and conditions under which refunds may be provided for bookings made on our platform. By using our services, you agree to this policy.
1. Refund Eligibility
Refunds are subject to the policies of the travel service providers (e.g., airlines, hotels, car rental companies) with whom your booking is made. Bookingsfinder.com acts as an intermediary and facilitates refunds in accordance with these suppliers’ terms.
2. Refundable Bookings
Refund eligibility varies depending on the type of booking:
a. Flights
- Refunds are processed based on the airline’s fare rules and cancellation policies.
- Non-refundable tickets may not qualify for refunds but may allow for changes with applicable fees.
b. Hotels
- Refund eligibility depends on the hotel’s cancellation policy, which is communicated during the booking process.
- Refunds may not be available for non-refundable rates or last-minute cancellations.
c. Holiday Packages
- Refunds for packages (e.g., flights + hotels) are subject to the combined policies of the individual service providers.
d. Car Rentals
- Refunds depend on the car rental provider’s cancellation policy, including any applicable fees.
3. Non-Refundable Bookings
Some bookings may be designated as non-refundable. These terms will be clearly displayed before you finalize your purchase. Non-refundable bookings are not eligible for refunds, except in cases of error or special circumstances approved by the supplier.
4. Cancellation Fees
- Service providers may charge cancellation fees as per their terms and conditions.
- Bookingsfinder.com may also charge a processing fee to facilitate cancellations and refunds.
5. Refund Process
a. Requesting a Refund
To request a refund, please contact our customer support team at support@bookingsfinder.com or call us at 0061 451 732 083. Provide your booking details and reason for the refund request.
b. Processing Time
Refund processing times depend on the travel service provider. Typically:
- Airlines: Up to 30 business days.
- Hotels: 5-15 business days.
- Car Rentals: 7-10 business days.
c. Refund Method
Refunds will be processed using the original payment method. Currency conversion fees or fluctuations may affect the refund amount.
6. Changes to Bookings
Changes to bookings, such as rescheduling or amendments, are subject to the service provider’s policies and may incur additional charges. Refunds are not guaranteed for unused portions of partially completed bookings.
7. Exceptional Circumstances
Refunds may be considered in exceptional circumstances, such as:
- Provider-initiated cancellations (e.g., flight cancellation, overbooked hotel).
- Medical emergencies (subject to documentation).
- Natural disasters or travel restrictions.
8. Limitations of Liability
- Bookingsfinder.com is not responsible for delays or denials of refunds caused by service providers.
- Refunds are limited to amounts paid for the booking and do not include indirect costs, such as visa fees, travel insurance, or additional expenses.
9. Contact Information
For refund-related inquiries or assistance, contact us:
- Email: support@bookingsfinder.com
- Phone: 0061 451732083
- Address: 3 Alkoomi Place, Cooma, 2630, NSW, Australia
We strive to provide clarity and support throughout the refund process. Thank you for choosing Bookingsfinder.com for your travel needs.